SHIPPING & RETURNS
SHIPPING RATES
Europe:
Netherlands
Free shipping on orders over €50
€5,95 on orders below €50
Belgium, Germany
Free shipping on orders over €75
€8,95 on orders below €75
Luxembourg
Free shipping on orders over €100
€10,95 on orders below €100
France, Austria, Italy, Spain
Free shipping on orders over €100
€12,95 on orders below €100
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Denmark, Portugal
Free shipping on orders over €100
€14,95 on orders below €100
​
Sweden, Finland, Ireland, Hungary,
Poland, Slovakia, Czech Republic
Free shipping on orders over €150
€17,95 on orders below €150
Switzerland, Norway, Croatia,
Slovenia, Cyprus
Free shipping on orders over €150
€19,95 on orders below €150
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Greece, Malta, Estonia, Latvia,
Lithuania, United Kingdom
Free shipping on orders over €200
€21,95 on orders below €200
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Bulgaria
Free shipping on orders over €300
€34,95 on orders below €300
Romania, rest of Europe
Free shipping on orders over €200
€24,95 on orders below €200
Worldwide:
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United States, Canada
Free shipping on orders over €200
€24,95 on orders below €200
​
Australia, New Zealand, Japan,
Brazil, South Africa, China, Hong Kong
Free shipping on orders over €250
€29,95 on orders below €250
Rest of the world
Free shipping on orders over €300
€34,95 on orders below €300
RETURN & EXCHANGE POLICY
Last updated October 26, 2022
FOR ALL ORDERS SHIPPED TO EU COUNTRIES:
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@pallares-solsona.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
DEKSELS! koken & bakken
Attn: Returns
Haarlemmerdijk 136
Amsterdam, Noord-Holland 1013 JJ
Netherlands
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
Items that have been opened or used, so as to no longer be in pristine, flawless condition cannot be returned or exchanged.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: